FAQ
Frequently Asked Questions
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Please contact us and we’ll get back to you as soon as we can.
Security
How secure is this store?This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What forms of payment do you accept?We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all via PayPal.
Do I need a PayPal account to purchase from this store?No, you are not required to have a PayPal account. You can create a PayPal account during checkout or simply checkout as a guest if you’d like.
Shipping
How long will it take to receive my products?Standard shipping for orders in the contiguous US takes 5-10 business days. International orders may take 3-5 weeks to arrive depending on the destination and customs processing.
What shipping method do you use?Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?Domestic = free shipping. For overseas, please go through the checkout process to see the shipping cost for your respective country or contact us. Please note that orders shipped outside the US are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?As alluded to above, yes, we certainly ship internationally, to almost every country on the planet! Please note that orders shipped outside the US are subject to regular customs duties and fees levied by the destination country.
What is your return policy?Our goal is 100% customer satisfaction. If you have an issue, please contact us first. In general, unworn apparel can be exchanged within 15 days of delivery. You are responsible for returning the item to the address provided below. Please include a return tracking number, copy of the packing slip that was sent with your original purchase and noted instructions on what you would like us to do (return/exchange). If you have further questions please contact us.
Returns and Exchanges should be mailed to:LIHAI ART
Returns & Exchanges
578 Washington Blvd # 682
Marina del Rey, CA 90292
United States
As a legitimate business physically operating in the state of California, we are obligated to charge sales tax to California residents, which is currently 9.00%.
Still have questions?
If you have any questions that aren’t addressed here, please contact us, and we’ll get back to you as soon as we can.